Privacy

Foammall Privacy Policy

Foammall is committed to respecting the protection of personal data. Personal data refers to the information you provide in the forms, such as your name and email address. By using this website and registering for any services, you agree that your personal data will be collected and stored in our database and used by our company to provide the services you request. Foammall will appropriately maintain the security, integrity, and privacy of your personal data. All information will not be disclosed to any external organization without your knowledge, except as required by laws, regulations, or valid court orders. Foammall may send you promotional materials for newly launched services from time to time, but we will stop sending you such materials upon your request.

This website may contain links to other third-party websites. When you link to a third-party website, this privacy policy will not apply, and you will be subject to the privacy policy of the third-party website.

How We Use Your Personal Data

We may use your personal data for the following purposes:

• Providing Our Services: We may use your personal data to contact you or resolve issues with your account. For example, we may use this information to process your orders and product sample requests, or to process product registration and warranty requests.
• Sending Alerts: We may use your personal data to notify you of security alerts related to your personal data.

How to Control Your Personal Data

In accordance with the requirements of the Personal Data (Privacy) Ordinance, we respect your rights to inquire, correct, request deletion, or request restrictions on our use of your personal data. We also take relevant measures to ensure that the personal data we collect is accurate and up-to-date.

You have the right to:

• Grant or withdraw your consent for us to collect and use your personal data.
• Understand what personal data we have access to.
• Request us to provide a copy of your personal data.
• Request us to update your inaccurate or incomplete data.
• Refuse our processing of your personal data.
• Delete or restrict our use of your personal data, but this right depends on applicable laws and may affect your use of certain services.

You can contact us to learn how to change your privacy settings and how to modify your personal data.

Your Rights

• Your Consent: Before providing data, please review and agree to this privacy policy. By providing data, you are deemed to have agreed to our collection and use of your personal data.
• Inquiry or Request to Access: You can contact us at any time to inquire about the personal data you have provided to us.
• Request Supplement or Correction: If your personal data is updated (e.g., you have a new email address) or the personal data you previously provided is incorrect or incomplete, you can contact us at any time to request a correction.
• Request Deletion: You can contact us at any time to request the deletion of your data. Once you request the deletion of your data, your data will not be recoverable. We may delete or anonymize your data due to legal requirements, or we may retain your data to comply with legal investigations. Once we no longer need to retain the data, it will be deleted in accordance with the provisions of our privacy policy.
• Data Retention: We will retain your data until you no longer need us to provide services. We may retain and use your data to fulfill our legal obligations, resolve disputes, prevent abuse, and enforce our agreements. We may also retain your personal data for the following reasons:
  • Comply with the law
  • Prevent fraud
  • Collect outstanding fees
  • Resolve disputes
  • Troubleshoot
  • Assist in investigations
  • Enforce our terms and conditions
  • Comply with legal requirements
  • Take other actions permitted by applicable law
• Even if you have the right to request to inquire, correct, or delete your personal data, we may still refuse to inquire, modify, or delete your personal data in certain circumstances in accordance with applicable national laws. If you ask us to stop processing part or all of your personal data, or you withdraw your consent to use or disclose your personal data, it is possible that we will not be able to provide you with some services and features.
• Data Portability: You can contact us to request a copy of your personal data.

Personal Data Security

Taking into account the risks involved in the processing and the confidentiality of personal data, we take reasonable and appropriate technical protection measures to prevent personal data from being stolen, misused, or accessed, disclosed, altered, and destroyed without authorization. If a security breach results in your personal data being used without authorization, we will notify you as soon as possible and inform you of the remedial measures we will take.

Privacy Contact

If you have any questions or suggestions, or if you have difficulty or cannot (for example, you are not a registered user) use your user account page to update, delete, or change the personal data you provide to us, or if you want to know how we handle privacy issues, please contact us.

Accessing or Changing Personal Data

According to the Hong Kong Privacy Ordinance, you have the right to access the personal data we hold about you and request to correct your personal data. If you have any questions about this personal data protection and privacy policy, or if you want to access or correct your personal data, you can send your request in writing to the following address:

<<Contact Us>>
Luster International Group (Holdings)
Email Address: admin@foammall.com

Updates

We will modify or update this personal data protection and privacy policy from time to time without prior notice. All personal data we collect will be governed by the latest version of our personal data protection and privacy policy. Please visit this webpage for details.