We partner with global leading logistics providers to ensure your orders are delivered safely and on time. Wherever you are, we offer the most suitable shipping options for you.
FOAMMALL collaborates with several internationally renowned logistics companies to provide you with flexible, reliable, and efficient shipping services. Below are our main shipping partners:
Service Area: Hong Kong Local & International
Features: Cost-effective, wide coverage
Delivery Time: Local 1-3 days, International 5-14 days
Service Area: 200+ countries worldwide
Features: Door-to-door express service, priority handling
Delivery Time: International 3-7 working days
Service Area: Major Asian countries & regions
Features: Fast speed, real-time tracking
Delivery Time: Hong Kong 1-2 days, Asia 2-4 days
Service Area: 220+ countries worldwide
Features: Reliable & efficient, full tracking
Delivery Time: International 3-8 working days
Service Area: 220+ countries worldwide
Features: Global network, multiple delivery time options
Delivery Time: International 2-7 working days
Delivery time and cost depend on destination, shipping method, and product weight. Below is our standard delivery time and cost reference:
| Shipping Method | Service Area | Estimated Delivery Time | Cost Reference |
|---|---|---|---|
| Hong Kong Post (Local) | Hong Kong | 1-3 working days | HK$25 - HK$50 |
| Hong Kong Post (International) | Major countries worldwide | 5-14 working days | HK$80 - HK$300+ |
| EMS Express | 200+ countries worldwide | 3-7 working days | HK$120 - HK$500+ |
| SF Express | Major Asian countries | 2-4 working days | HK$60 - HK$250 |
| DHL eCommerce | 220+ countries worldwide | 3-8 working days | HK$150 - HK$600+ |
| UPS | 220+ countries worldwide | 2-7 working days | HK$180 - HK$700+ |
Note: Above delivery times are calculated in working days (excluding weekends and public holidays). Actual delivery time may be delayed due to customs clearance, weather conditions, holidays, etc. Specific costs will be automatically calculated during checkout based on your shipping address and product weight.
From order placement to receipt, our shipping process is simple and transparent, allowing you to track your order status at any time:
After successful order placement, the system will automatically send an order confirmation email. Our team will process your order within 24 hours.
We carefully inspect product quality and use appropriate packaging materials to ensure products remain safe during transportation.
Based on your shipping address and product characteristics, we select the most suitable logistics provider to arrange shipment.
After shipment, you will receive an email containing a tracking number to check delivery progress anytime.
After delivery, please check if packaging is intact. If any issues, contact us within 7 days of receiving the goods.
For international orders, please note the following:
Customs Duties & Taxes: International orders may incur customs duties, import taxes, VAT, or other fees, which are the responsibility of the recipient. Specific amounts depend on the destination country's customs policies. We cannot estimate or control these fees.
Customs Clearance Time: International delivery time does not include customs clearance time. Clearance time depends on the destination country's customs processing speed and may cause delivery delays.
Prohibited Items: Different countries have different restrictions on imported goods. Please ensure your ordered products comply with the destination country's import regulations. We cannot be responsible for parcels detained due to prohibited items.
Address Format: Please provide accurate and complete recipient address, including postal code, contact phone number, etc. Incorrect addresses may cause delivery failure or delay.
Q: How can I track my order?
A: After your order is shipped, you will receive an email with a tracking number. You can use this tracking number to check delivery status on the corresponding logistics company's website.
Q: Can I change the shipping address?
A: If your order has not been shipped yet, you can contact customer service to change the shipping address. Once the order is shipped, the shipping address cannot be changed.
Q: What if the product is damaged during shipping?
A: If you receive damaged goods, please take photos within 24 hours of receipt and contact our customer service team. We will assist you with return/exchange matters.
Q: Is there free shipping?
A: We regularly offer free shipping promotions. Please follow our website and social media for the latest offers.
Q: How to contact customer service?
A: For any shipping-related questions, please contact us via:
Email: admin@foammall.com | Phone: (852) 6031 3017
+852 60313017
admin@foammall.com
香港九龍深水埗青山道21-35號永勝大樓地下C舖
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