Please read the following terms of use and policies carefully. By browsing this website or making purchases on this website, you agree to comply with all the following terms and conditions.
This website is operated by Luster International Group Limited at https://foammall.com.
By browsing this website or making purchases on this website (including using downloaded "Order Forms"), you agree to the terms listed below. These terms may be revised at any time without prior notice, and any changes will be displayed on this page.
Products or services listed on this website may be withdrawn at any time due to supply shortages without prior notice.
Foammall.com will make every effort to ensure that product prices, information, and sizes listed on the web pages are updated.
This website reserves the right to change product prices without further notice. All orders are subject to acceptance by Foammall.com at its sole discretion and based on stock availability.
Foammall.com makes no representations regarding whether any products or services listed on this website are available in other regions or are suitable for use.
Age Restriction: By ordering alcoholic beverages on this website, customers confirm that they are at least 18 years old.
Payment Verification: If the payment information on an order form is unreliable, Foammall.com has the right to reject the order or request payment through other appropriate means.
When Foammall.com ships products at the customer's request, ownership of the products will transfer from this website to the customer.
If products are shipped to regions or countries outside Hong Kong, customers may be required to pay additional fees, taxes, or register or apply for import permits for the products at the shipping destination. These charges and document applications depend on the laws of the shipping destination, and Foammall.com cannot control or predict the amount of such charges.
Foammall.com also assumes no responsibility for such payments or document applications.
By completing the relevant ordering process, customers accept these terms and are responsible for all additional fees, taxes, or import document applications for the ordered products.
| Situation | Handling Method |
|---|---|
| Products returned due to tax or other issues | Customers must pay related shipping fees, and Foammall.com will charge 20% of the total product value as a handling fee |
If customers discover any inherent defects or damage in the received products, they must notify Foammall.com within seven days of receipt via admin@foammall.com or by calling the customer service hotline at (852) 6031 3017. Products must be returned in their original packaging and in "brand new" condition. All return requests must first notify Foammall.com and obtain its permission.
Important Regulations:
| Return Situation | Handling Method |
|---|---|
| Defective products (confirmed to be true) | Foammall.com is responsible for shipping fees |
| Returning unwanted and unopened products after seven days from invoice date | A 50% administrative fee of the total price will be charged |
| Lost items during return shipping | Foammall.com will not accept return requests, and the return process will not continue |
Refund Procedure: Before accepting returned or exchanged products, Foammall.com must inspect and verify that the return meets the above requirements. If there are no issues, refunds will be issued via PayPal or other payment platforms. The refund process will only begin after Foammall.com receives and confirms the products to be returned.
Gift Returns: Products must be returned along with all gifts included with the purchase (including cash vouchers, cash discount coupons). Otherwise, the value of the gifts will be deducted from the refund.
Foammall.com reserves all rights to revise terms and conditions without prior notice. In case of any dispute, Foammall.com's decision shall be final.
If customers discover any inherent defects or damage in the received products, they must notify Foammall.com within seven days of receipt via admin@foammall.com or by calling the customer service hotline at (852) 6031 3017. Products must be returned in their original packaging and in "brand new" condition.
Important Overseas Return Regulations:
Mailing Notes: When returning products to this website, please pay shipping fees in advance, purchase insurance, and use traceable methods. If product issues are discovered, Foammall.com will refund the resulting shipping fees.
| Item | Description |
|---|---|
| Return Refund Scope | Includes the original shipping fee and return shipping fees, will be refunded through the original payment method |
| Delivery Service Restrictions | Customers cannot use faster or more expensive delivery services than the original ones used by this website. Any resulting price difference will not be covered by this website |
| Calculation Method for Original Shipping Fee Refund | Original shipping fee × (Number of returned items / Total number of items) Note: Refunding the original shipping fee does not apply to exchange matters |
Gift Returns: Products must be returned along with all gifts included with the purchase (including cash vouchers, cash discount coupons). Otherwise, the value of the gifts will be deducted from the refund.
Foammall.com reserves all rights to revise terms and conditions without prior notice. In case of any dispute, Foammall.com's decision shall be final.
If you have any questions or need further assistance, please contact our customer service team through the following methods:
+852 60313017
admin@foammall.com
香港九龍深水埗青山道21-35號永勝大樓地下C舖
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