Privacy

 

Policy Introduction

FOAMMALL is committed to respecting the protection of personal data. Personal data refers to the information you provide in forms, such as your name and email address. By using this website and registering for any services, you agree that your personal data will be collected and stored in our database and will be used by our company to provide the services you request.

FOAMMALL will appropriately maintain the security, integrity, and privacy of your personal data. Except as required by laws and regulations or valid court orders, all data will not be disclosed to any external organization without your knowledge. FOAMMALL may from time to time send promotional materials for newly launched services to you, but we will stop sending them to you upon your request to stop receiving such materials.

Third-Party Website Notice: This website may contain links to other third-party websites. When you connect to third-party websites, this Privacy Policy will not apply, and you will be subject to the privacy policies of those third-party websites.

 

How We Use Your Personal Data

We may use your personal data for the following purposes:

Providing Our Services

We may use your personal data to contact you or resolve issues with your account. For example, we may use such data to process your orders and product sample requests, or to handle product registration and warranty requests.

Sending Alert Messages

We may use your personal data to notify you of security alert messages related to your personal data to ensure the security of your account.

Data Usage Principles: We will only use your personal data within the scope permitted by law and ensure that the purpose of use is consistent with the purpose stated at the time of collection. We will not use your personal data for unauthorized purposes.

 

How to Control Your Personal Data

In accordance with the requirements of the Personal Data (Privacy) Ordinance, we respect your rights to inquire, correct, request deletion, or request restriction of our use of your personal data. We also take relevant measures to ensure that the personal data we collect is accurate and up-to-date.

Consent Right

Grant or withdraw your consent for us to collect and use your personal data

Right to Know

Understand what personal data we access about you

Copy Right

Request us to provide a copy of your personal data

Correction Right

Request us to update your incorrect or incomplete data

Right to Object

Object to our processing of your personal data

Deletion Right

Delete or restrict our use of your personal data, but this right depends on applicable laws and may affect your use of some of our services

You can contact us to learn how to change your privacy settings and how to modify your personal data.

 

Your Rights

Your Consent

Before providing data, please review and agree to these privacy terms. When you provide data, it is deemed that you agree to our collection and use of your personal data.

Inquiry or Access Request

You can contact us at any time to inquire about the personal data you have provided to us.

Request for Supplementation or Correction

If your personal data has been updated (for example, you have a new email address) or if the personal data you previously provided is incorrect or incomplete, you can contact us at any time to request corrections.

Deletion Request

You can contact us at any time to request deletion of your data. Once you request deletion of your data, your data cannot be recovered.

Data Retention

We will retain your data until you no longer need our services. We may retain and use your data to fulfill our legal obligations.

Data Portability

You can contact us to request a copy of your personal data in order to transfer the data to other service providers.

Data Retention Reasons: We may retain your personal data for the following purposes:

  • Compliance with laws
  • Fraud prevention
  • Collection of owed fees
  • Dispute resolution
  • Troubleshooting
  • Assistance with investigations
  • Enforcement of our terms and conditions
  • Compliance with legal requirements
  • Taking other actions permitted by applicable laws

Even though you have the right to request inquiry, correction, or deletion of your personal data, we may still refuse to inquire, modify, or delete your personal data under certain circumstances in accordance with applicable national laws. If you request us to stop processing part or all of your personal data, or if you withdraw your consent for us to use or disclose your personal data, it may result in our inability to provide you with some services and features.

 

Personal Data Security

Considering the risks that may be involved in the processing and the confidentiality of personal data, we take reasonable and appropriate protective technical measures to prevent personal data from being stolen, misused, or subject to unauthorized access, disclosure, alteration, and destruction.

Security Breach Notification: If your personal data is subject to unauthorized use due to a security breach, we will notify you as soon as possible and inform you of the remedial measures we will take subsequently. We are committed to taking all reasonable steps to protect the security of your personal data.

Security Measures Include:

  • Data encryption technology
  • Secure servers and firewall protection
  • Regular security audits and vulnerability scans
  • Employee privacy protection training
  • Access control and authentication mechanisms
  • Data backup and disaster recovery plans
 

Privacy Contact and Inquiries

If you have any questions or suggestions, or if you have difficulties or are unable (for example, you are not a registered user) to use your user account page to update, delete, or change the personal data you have provided to us, or if you want to know how we handle privacy issues, please contact us.

Accessing or Amending Personal Data: In accordance with the Hong Kong Privacy Ordinance, you have the right to access the personal data we hold about you and to request correction of your personal data. If you have any questions about this Personal Data Protection and Privacy Policy, or if you wish to access or correct your personal data, you may send your request in writing to the following address:

 

Company Name

Luster International Holdings Limited

FOAMMALL Platform

 

Email Address

admin@foammall.com

 

Customer Service Hotline

(852) 6031 3017

 

Policy Updates

We will modify or update this Personal Data Protection and Privacy Policy from time to time without prior notice. All personal data we collect will be governed by the latest version of our Personal Data Protection and Privacy Policy. For details, please visit this page.

Update Notification: If we make significant changes to the Privacy Policy, we will post a notice on the website and, where appropriate, notify you via email. We recommend that you regularly check this page for the latest information on our Privacy Policy.

+852 60313017

admin@foammall.com

香港九龍深水埗青山道21-35號永勝大樓地下C舖

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